L&H Solutions were briefed by The Body Shop to look at three specific areas relating to the implementation of their challenging store refurbishment programme. These were:

• Develop and manage a master programme, inclusive of all required processes, in order that the rollout of over 300 new design concept store refurbishments could be phased and delivered over a three-year period.
• Complete all landlord and centre management negotiations.
• Full project management service for the rollout.

The stores, trading from approximately 1,000 sq ft, focus on a design led environment, guiding customers to key promotions and services through simple strong signage and creating a clean, visually stimulating environment, enabling them to fully appreciate the breadth of The Body Shop’s offering and strengthening their position in the beauty cosmetics market.

L&H Solutions, managing both internal (Architecture, M&E services) and external resources (Quantity Surveying, Building Contractors and the Supply Chain) have delivered the first of the new format stores within a challenging timescale. We are now working with The Body Shop on the next phase, applying the learning’s from the first batch to the post-Christmas refurbishment programme.

Launch Case Study for The Body Shop (PDF)