As part of the Points of Presence (PoP) branch transformation programme, Lewis & Hickey were appointed by Morris & Spottiswood to design and deliver the first PoP branches in Jersey – Library Place and Bath Street.
The works will transform the branches into a modern, engaging environment for customers and staff by introducing new automated transaction areas for quick and easy banking services; service hubs and more open consultation spaces to enable staff to engage and meet customer needs and open counters to ensure staff are visible and accessible.
The Points of Presence programme has already successfully transformed over 500 branches in Scotland, England and Wales, from Lerwick to Portsmouth, for brands NatWest and Royal Bank of Scotland. A refresh of the branch interior palette and materials, plus the introduction of local imagery, are being used to give both branches a local feel and connection with the community.
The transformation of the larger Primary category branch, Library Place, and the smaller Heartland branch on Bath Street will create new and vibrant environments whilst providing updated and modern facilities to meet customers’ evolving banking needs. New multi-function ATMs, quick service consults areas and iPads for access to online banking provide the flexibility required to meet customers’ needs. The branches will remain open during normal working hours to prevent any disruption to service. In addition to the internal reconfiguration and refurbishment the branches will also receive a re-brand of their external signage.